Research and
benchmarking
After making deposits of a large amount (usually larger than £10.000), users have to provide different proof of why and to whom they are transferring or receiving this money.
Designs
Test
We conducted a round of testing on usertesting.com, focusing primarily on the wording. However, accurately simulating the pressure and real-world context of making a significant transaction proved challenging.
Results
There were many constraints, like the amount of time and resources available to implement this.
I worked closely with the research team and we did diary studies and competitive research with unmoderated testing. We got from all these the different needs and favourite add-ons of this feature.
After conversations with the Compliance team, and stakeholders, I could start designing different options to present to stakeholders.
The new version was implemented and improved significantly the work for compliance and the time it took to approved the payments.